Remote support is a type of technical support service that allows a technician to access and troubleshoot your computer or device from a remote location. This means that the technician can help you resolve issues without physically being present with you.
During a remote support session, you will typically be asked to download and run a remote support software on your computer or device. This software will allow the technician to see your screen and control your computer remotely. This will enable the technician to diagnose and troubleshoot technical issues, install software or updates, and provide guidance on how to use certain applications or features.