M - F 7:30 to 5:30
Q: Where do I get a claim Number?
A: Claim numbers are issued by your insurance company at the time you report your accident. Just write it down and bring it in with you. We will do the rest.
Q: If my vehicle’s frame is damaged, is it a total loss?
A: No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Today, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Q: Can you match the paint color of my car?
A: Of course! Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Q: How long will the repairs to my vehicle take?
A:Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.
Q: Can I get a ride home when I drop off my car?
A: Sure! We would be glad to provide this service to you to anywhere locally or in town. We want each customer’s visit to be a positive experience and will work diligently towards that goal. We provide a pick-up and delivery service.
Q: How will I know when my car is done?
A: You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
Q: Is there a warranty on the repairs to my vehicle?
A: Yes. We offer a written warranty on all repairs.
Q: Do I have to pay a deductible, and whom do I pay?
A: The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay the deductible when you pick up your vehicle. If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he/she can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
Q: Can I wash my car after painting?
A: RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS:
- Wash the vehicle by hand with cool water and a very mild car wash solution. (Using a soft cloth or sponge)
- Always use clean fresh water.
- Wash your vehicle in the shade.
- Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
- Do not “dry wipe” your vehicle. Dry wiping can scratch the finish.
- Do not drive on gravel roads. Chipping the finish is easily done in the first 30-days.
- Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
- Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
- Do not scrape ice or snow from the newly painted surface.